Faq's
1. How does Judyana Jewelry prioritize ethics and sustainability?
At Judyana Jewelry, we are deeply committed to ethical and sustainable practices within the jewelry industry. To contribute to a more sustainable future, we utilize recycled materials whenever possible and strive to minimize waste throughout our production process. Our partners adhere to strict ethical standards, ensuring fair wages and safe working conditions for all employees.
2. What is the return and exchange policy for Judyana Jewelry?
We want you to be completely satisfied with your Judyana Jewelry purchase. You may return items within 14 days of delivery for an exchange, store credit, or refund. Items must be returned in their original condition to be eligible for a refund or exchange. Please note that the shipping costs are non-refundable.
3. When will my Judyana Jewelry order be shipped?
Judyana Jewelry pieces are meticulously handcrafted, ensuring the highest quality and attention to detail. Each piece takes time to create, and our processing time is approximately 1 week before shipment. Once dispatched, domestic/international shipments generally arrive within 1-2 weeks.
Please note that we offer express shipping options for faster delivery, although specific timelines may vary depending on your location."
4. Do you offer international shipping for Judyana Jewelry?
Yes, we offer international shipping for all Judyana Jewelry products. While we provide free shipping, any duties and taxes incurred are the responsibility of the customer.
5. What if my Judyana Jewelry items are on pre-order?
Some of our most sought-after products may be available for pre-order at Judyana Jewelry. Pre-ordering helps reduce waste and overproduction. Once you place an order, your Judyana Jewelry products are crafted and dispatched. Pre-order items are clearly marked, and their estimated shipment timelines are specified in the product description.
6. What materials are commonly used in Judyana Jewelry's creations?
Judyana Jewelry often incorporates high-quality materials such as sterling silver, gold vermeil, precious and semi-precious gemstones, and responsibly sourced diamonds into our designs.
7. Can simulated diamonds from Judyana Jewelry pass a diamond tester?
No, simulated diamonds from Judyana Jewelry do not pass a diamond tester.
8. What type of packaging does Judyana Jewelry provide with each order?
Every order from Judyana Jewelry comes with a premium gift box included. We believe in providing an elegant presentation for our jewelry pieces, ensuring they arrive ready for gifting or safekeeping.
